What's is Moving Blocks?
What is Moving Blocks?
Moving Blocks is a revolutionary new service in the Vancouver Lower Mainland that provides industrial-strength
plastic moving containers for rent for residential and offices
moves.
Using ultra-rugged, weatherproof containers
with enhanced security features, your belongings are protected from weather,
dirt, and heavy weight (stacked above). Why bother with the costs, hassles, and
waste associated with traditional cardboard moving boxes when Moving Blocks
reduces the need:
 |
To purchase boxes and box-related moving supplies,
|
|
|
To worry about boxes crushing or ripping,
|
|
|
To worry about boxes not stacking efficiently,
|
|
|
To tear down and recycle boxes when done.
|
Moving Blocks offers affordable plastic containers that can be
conveniently dropped off and picked up when specified. Moving has
never been so easy! Save time and money while protecting your
belongings from door to door.
[Top]
How does it work?
How does it work?
Just 4 easy steps!
-
When it's time to move, call (or order online) the items you need for your
move. Click here to order now or
call 1-866-625-6257 Once you place your
order, a customer representative will call you to confirm your order and payment information.
-
We deliver the containers and moving supplies on the day you
specify.
-
You pack and move.
-
We come and pick up the emptied containers when you're done your
move.
[Top]
How do I know how many containers and dollies I will need for my move?
How do I know how many containers and dollies I will need for my move?
Use our product calculator to
figure out how many containers you will need for your move.
[Top]
Does Moving Blocks Rent Different Size Containers?
Does Moving Blocks rent different-sized containers?
We offer two different types of moving
containers. We have a regular size 60L container and a large
75L container.
Click here to see the size difference between our contai
[Top]
How do I know my belongings will be protected?
How do I know my belongings will be protected?
Each Moving Blocks moving container is designed with protection and
security in mind. Through the patented leak-resistant, industrial-strength lid,
your belongings won't be damaged by weather, dirt, or excess weight on
top. And using plastic straps or locks, you can also lock each container.
[Top]
Where does Moving Blocks deliver to?
Where does Moving Blocks deliver to?
Moving Blocks services the Vancouver Lower Mainland. Please refer to the
Delivery & Pickup Zone Map to
understand the areas we service and the pricing associated with each. Moving Blocks has future plans to provide services across Canada making cross-country
moves possible.
[Top]
Can
I use this service if I am moving outside of the Vancouver Mainland?
Can I use this service if I am moving outside of the Vancouver Lower Mainland?
No, Moving Blocks does not service outside the Vancouver Lower Mainland at this time.
However, we can arrange self pickup if that makes sense.
[Top]
What are the hours of operation?
What are the hours of operation?
Online ordering is available 24 hours a day, 7 days a week, at www.movingblocks.com.
Phone ordering/support hours:
Monday - Saturday 2pm - 7 pm
Delivery and pickup service:
Monday - Friday 2pm - 7 pm
Warehouse hours for self pickup (call 1-866-625-6257 for an appointment):
[Top]
How much does the service cost?
How much does the service cost?
Rentals are by the day and vary in price depending on the item you are renting. Prices range from
$2.50 a week for the regular size moving container to $3.00
a week for the large containers. To view a complete product offering, click
here.
[Top]
Is there a delivery charge?
Is there a delivery charge?
Yes, we do charge for delivery based on three zones in the Vancouver
Lower Mainland. Please view the Delivery & Pickup Zone Map for delivery pricing to your location.
The pricing includes both delivery and pickup of the rental equipment
and is priced by Moving Blocks to cover ONLY the costs associated with the
transportation and labor involved in delivering the service. Although we
could build the delivery cost into the price of the rental, we have decided
that a customer down town shouldn't pay the same price for someone who lives far away.
The delivery charge is automatically calculated
based on the pickup and delivery locations you enter in the online ordering system.
[Top]
Is there a minimum order
requirement?
Is there a minimum order requirement?
Yes, the minimum order is 10 containers.
The minimum rental period is one week.
[Top]
Can I pick up and drop off the containers myself?
Can I pick up and drop off the containers myself?
Yes, we do provide a way for you to pick up and drop off rental containers and dollies.
Since our warehouses are not manned, you will have to phone us
to schedule a self pick-up date and time. Please phone
1-866-626-6257 or email
to make an appointment.
Warehouse Location
2650 Rupert Street #2016
Vancouver, B.C.
Canada, V5M 4X2
[Map]
[Top]
Is there a rental deposit?
Is there a rental deposit?
We only take a rental deposit if you are
paying by cheque. If you are paying with a credit card, we do
not take a rental deposit. However any rental equipment that is not returned or that is damaged during
your rental will be charged to your credit card automatically. For more details, please
review section 11. of the
Moving Blocks Rental Agreement.
[Top]
What payment methods does Moving Blocks accept?
What payment methods does Moving Blocks accept?
Moving Blocks accepts Visa, Mastercard and
American Express. We will also take a personally check
but will still require a credit card for a security deposit. We do not accept cash for the safety of our delivery
drivers.
[Top]
How can I place an order?
How can I place an order?
Place your order conveniently using our online order form at www.movingblocks.com, You can
also place an order over the phone at 1-866-6225-6257. Our operators are available Monday through Saturday 8am to 6pm.
[Top]
Can I purchase the containers or dollies instead of renting them?
Can I purchase the containers or dollies instead of renting them?
Yes, we would be happy to sell you the Moving
Blocks moving containers and dolly system. Prices are:
Regular Container $25 each
(plus tax)
Regular Dolly
$90 each (plus tax)
Large Container
$35 each (plus tax)
Large Dolly
$90 each (plus tax)
Wardrobe Container $45 each (plus tax)
Flat Furniture Dolly $90 each
(plus tax)
To place an order, please contact us at
1-866-625-6257.
[Top]
What happens if I damage or lose the rental equipment?
What happens if I damage or lose the rental equipment?
Your credit card security deposit
will be charged with the repairs or replacement for any rental equipment that
is damaged or lost during your rental. The replacement costs are as
follows:
Regular Container $25 each
(plus tax)
Regular Dolly
$90 each (plus tax)
Large Container
$35 each (plus tax)
Large Dolly
$90 each (plus tax)
Wardrobe Container $45 each (plus tax)
Flat Furniture Dolly $90 each
(plus tax)
Repair costs to damaged containers may vary and
will be determined by our repair centre. For more details, please review
section 11. of the Moving Blocks Rental Agreement.
[Top]
What if I need to extend my rental term
What if I need to extend my rental term?
If you need to extend your rental term, just give us a call at 1-866-MBLOCKS or email us at
at least 24 hours before the original scheduled pick-up time and we can make the appropriate adjustments. Just
leave us your name, number and your invoice number in the email. The
additional rental period will be charged to you when we pick-up the rental.
[Top]
Can I return my rental early?
Can I return my rental early?
Yes, you can definitely call us to schedule an early pick-up for your
rental equipment. Please call us at 1-866-MBLOCKS or email us at
. If you email us, please leave us your name,
contact number and your invoice number. A Moving Blocks customer
representative will phone you back to confirm the new pick-up
time.
[Top]
Who do I contact if I have a complaint?
Who do I contact if I have a complaint?
If you have a complaint or any general comments, please email
. Please also leave us your contact
information so that a customer care representative can respond to your comments.
[Top]
Who do I contact if I have a billing issue?
Who do I contact if I have a billing issue?
If you have a billing-related question, please call us at 1-866-MBLOCKS or email us at
.
If you email us, please leave us your name, contact number and your invoice number as well as your question(s). A Moving Blocks customer
representative will get back to you.
[Top]
What kind of shape will the rental equipment be in when I receive them?
What kind of shape will the rental equipment be in when I receive my order?
Every moving container your receive will be completely empty, clean, and undamaged ready for packing. All dollies will be functional and undamaged.
[Top]
private information
How does Moving Blocks
protect my private information?
Moving
Blocks Inc. is required to comply with federal legislation
effective January 1, 2004, governing the use, collection and
disclosure of personal information, and we have implemented a
corporate Privacy Policy in order to do so. Our Privacy Policy
addresses the collection, use and disclosure of your personal
information. Personal information is information about an
identifiable individual and does not include information about
corporations, partnerships or other non-individuals. The personal
information we may ask you for, and personal information that we
currently have, would depend upon the nature of the service we
provide you.
We may collect and use personal information to provide our products
and services to you, as well as in the following ways:
1. to comply with Visa, MasterCard and American Express transaction
record archiving
2. to offer you related products and service that might benefit
you; and
3. in the course of an actual or potential sale, reorganization,
consolidation, merger and amalgamation of our business.
In
addition we may also collect, use and disclose information when
required or permitted by law. Take comfort in knowing that
Moving Blocks WILL NOT provide or sell your personal information to any
3rd party. If you have any questions or concerns about the
Privacy Policy or the information in the statement, please send an
email to
or fax 604-608-4918. If you
would like more information on the privacy legislation, please
refer to the website of the federal Privacy Commissioner at
www.privcom.gc.ca.
[Top]
